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Custom Reporting Troubleshooting

I can't see my report - where has it gone?

Because of the way Metabase is structured, reports sometimes don't appear where you expect them to. There are three common things that can cause this;

  1. The report hasn't been permissioned to any Access Level or users and therefore it won't be visible in the report list. To learn more about how report permissioning works, visit Getting Started with Custom Reporting.

  2. The report has been accidentally saved to your Personal Collection instead of Company collection. You can’t give Access to reports in your Personal Collection, so therefore these won’t be visible to others.

  3. A Question hasn't been added to a dashboard. Because Metabase reports are constructed by adding Questions to a Dashboard (see Key Metabase Concepts), if you accidentally only create a Question without adding it to a Dashboard, you won't be able to see the question.

 

I can't join custom fields to my report - the field comes up empty when I try

If you are trying to join a custom field model to a report,  and you are unable to join it, check if you have multiple custom fields with the same name.

While we allow the creation of custom fields with the same name, the reporting tool cannot differentiate between them. This results into the behaviour where the join isn't possible. 

To fix this, navigate to the custom field settings of the entity you are working with e.g. Project, and change the name of the fields to something unique e.g. Document URL 1, Document URL 2 etc. Navigate back to the report you are working with, refresh the page and the custom fields model should work as expected!