Projects > Recoverability exceptions

The Month End Billing report highlights the value of time entries included on an invoice compared to the amount invoiced for the project. If the value of the time falls outside the acceptable percentage of the amount invoiced, comment and reason for the exception can be recorded.

The recoverability metric It's a way of looking at how much time had been written off/on for invoices issued in a month.

The list of options for the recoverability exception can be customised.

Maintaining recoverability exceptions

Click the blue + button to add a new recoverability exception. A recoverability exception can be edited by clicking the three dots to the right.

If a recoverability exception is no longer needed it can be deactivated. A recoverability exception can only be deleted if not being used on any exceptions.

Where are recoverability exceptions shown

The Month End Billing report is the only place the recoverability exceptions are shown. If the invoicing recoverability percentage (value of time divided by invoiced amount) is outside the configured thresholds a comment and reason can be noted on the project.

Recoverability exceptions are recorded by clicking the speech bubble in the balance column in the Services Invoicing Recoverability section.